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Your account
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Your team
Invite your technicians so each one uses the agent with their own login. Nobody shares a password.
People on your team
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Send this link to your technician
What you can see. As the account owner you can read every conversation and ticket your team has under this account, including after someone leaves. Anything a technician did before joining stays private to them. Technicians are told this before they accept.
Your team
The account owner can read the conversations and tickets you have while you are on this team, and keeps seeing them if you leave. Conversations from before you joined stay private to you.
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Signed in as .